Central Telecoms
AI Call Analytics

Welcome to Central Telecoms AI Call Analytics

Your Partner in Reliable Business Communications

Our AI Call Analytics platform was developed and tested in-house to give businesses a clear, practical understanding of every customer interaction. It turns calls into meaningful insights, helping you monitor performance, understand customer sentiment, identify trends and improve the overall customer experience.

Central Coast, Newcastle, Mid North Coast, Albury/Wodonga, Coffs Harbour

At Central Telecoms, we’ve been proudly serving businesses in Regional Australia since 2016.

Access Your Analytics Anywhere

Single, secure login for quick and easy access
Multiple users with individual account access
Access your call analytics from anywhere, on any device

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Review Your Summary

Access clear reports on call volume, activity and performance
Analyse customer sentiment to understand how your customers feel
Identify trends and key areas that can improve customer service
Use real call data to strengthen customer relationships and the overall customer experience

Understand Each Call

Quickly understand what happened during every customer interaction. Each call is summarised in a clear, easy-to-read format, so you can understand the outcome without listening to the entire recording.
Review the conversation from start to finish with a detailed transcript of the call. See exactly how the customer and agent interacted, making it easier to understand the experience from both sides.
See agent scores, customer sentiment and escalation risk in one place. Quickly identify calls that were handled well and areas where further attention may be needed.
See the main topics discussed and any follow-up actions identified during the call. This gives your team a clear understanding of what matters and what needs to happen next.

AI CALL ANALYTICS INCLUDES:

Automatic transcription and speaker-separated transcripts of every call
AI quality scoring against customisable criteria, with per-call rationale
Sentiment analysis and escalation-risk detection
Topic categorisation and trend tracking across call volume

Multi-tenant: manage multiple businesses/teams from one platform, with role-based access
Privacy-first: automatic redaction of sensitive personal information (medical, financial, identity) before analysis
Dashboards for call volume, agent scores, sentiment breakdown, and topic analysis

Who Are We?

We’ve worked for the big telcos, and we know how difficult it can be to speak to someone who can help when things go wrong. Our guarantee to you is that we’ll always have somebody who is local, available, and accountable to you to fix any issues that you may have.

We believe that Central Telecoms will be of great value to your business and will help you stay connected to your customers. Some of the key benefits that our competitors can’t match include:

NO SHOCKING BILLS

We’re transparent all the way throughout your Telco journey with us. That means no hidden costs, no shocking bills and no bullsh*t.

100% LOCAL SUPPORT

No more time wasted on the phone being passed around overseas call centres by your current provider. We offer real face-to-face local support with one point of contact.

FAST SPEEDS

Our NBN backhaul is not congested with streaming or gaming traffic, ensuring a consistently fast and reliable Internet connection and better-quality phone calls.

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