TIMES ARE CHANGING IN THE TELCO INDUSTRY

We are a locally based Telco Provider who understands that having reliable internet and phones are essential for any business, which means customer service is paramount. Central Telecoms exists to provide REAL Aussie support from REAL accountable people... and we won't palm you off or leave you on hold!

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CONNECTING OVER 1600 BUSINESSES TO THE NBN™

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We strive to offer the best possible service to all our clients whilst maintaining our growing reputation for exceptional service. That is why so many local businesses choose to switch to us, and why we have the highest rate of client retention (97.4%) in the industry.

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Our Achievements

Customers

We've helped over 1470 Customers with NBN or phone systems issues

Calls Answered Fast!

Average time for us to answer calls (by a REAL person) is 4 seconds

Client Satisfaction

Client Satisfaction score (as calculated by Zendesk) is 99.95%

Support Response

Median response time to Zendesk support tickets is 21 minutes

Improve Business Efficiencies with CRM Integration
Improve Business Efficiencies with CRM Integration

June 17, 2022

If you’re currently using a CRM in your business, you can improve efficiencies and customer service by integrating your current CRM software with your phone system. If you’re using one of the major supported CRM systems, talk to us about our CRM integrated solutions to enjoy further business benefits which includes an enhanced customer experience, consistent call processes and more informed users. Besides improved call handling and increased professionalism, an integrated CRM system means that your business is better equipped for remote and flexible working.

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How Softphones Can Help Make Your Business Run Better
How Softphones Can Help Make Your Business Run Better

May 01, 2022

With more and more people working from home, propelled by the pandemic, and predicted to stay as an evolved way of working life, businesses are kitting out with cost-effective and smart technology to enhance efficiencies. Cue the softphone.

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Get Fast & Reliable WiFi Internet Access, for Business & Home
Get Fast & Reliable WiFi Internet Access, for Business & Home

March 16, 2022

For business, poor WiFi means reduced productivity, staff complaints, and waiting customers. At home, weak WiFi can lead to frustration, havoc, and wasted time.

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Terrigal Bowling Club
Terrigal Bowling Club

After years of no support, Terrigal Bowling Club made the switch to Central Telecoms. Read about why they haven't looked back since!

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Fletcher Pidcock Lawyers
Fletcher Pidcock Lawyers

After finding communication with their previous telco extremely difficult, Fletcher Pidcock Lawyers decided to make the switch to Central Telecoms. Read about their journey with us here.

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Brides To Be – Somersby
Brides To Be – Somersby

Read about how Brides to Be Somersby has become even more productive in their business since making the switch.

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