We are a locally based Telco Provider who understands that having reliable internet and phones are essential for any business, which means customer service is paramount. Central Telecoms exists to provide REAL Aussie support from REAL accountable people... and we won't palm you off or leave you on hold!
We strive to offer the best possible service to all our clients whilst maintaining our growing reputation for exceptional service. That is why so many local businesses choose to switch to us, and why we have the highest rate of client retention (97.4%) in the industry.
We've helped over 1470 Customers with NBN or phone systems issues
Average time for us to answer calls (by a REAL person) is 4 seconds
Client Satisfaction score (as calculated by Zendesk) is 99.95%
Median response time to Zendesk support tickets is 21 minutes
If you’re currently using a CRM in your business, you can improve efficiencies and customer service by integrating your current CRM software with your phone system. If you’re using one of the major supported CRM systems, talk to us about our CRM integrated solutions to enjoy further business benefits which includes an enhanced customer experience, consistent call processes and more informed users. Besides improved call handling and increased professionalism, an integrated CRM system means that your business is better equipped for remote and flexible working.
With more and more people working from home, propelled by the pandemic, and predicted to stay as an evolved way of working life, businesses are kitting out with cost-effective and smart technology to enhance efficiencies. Cue the softphone.
For business, poor WiFi means reduced productivity, staff complaints, and waiting customers. At home, weak WiFi can lead to frustration, havoc, and wasted time.