VoIP Solutions for Small Business in Newcastle, Central Coast, Mid North Coast and Orange.

Why Choose Central Telecoms for All Your VoIP Needs?

Experience Unmatched Business Communication with Central Telecoms

Not all VoIP solutions are built the same. At Central Telecoms, we offer dedicated VoIP systems that provide substantial advantages over conventional remote VoIP services. Here’s why our system stands out:

Optimized Bandwidth Utilization

Enjoy reduced access costs thanks to efficient internet bandwidth usage.

Superior Call Quality

Experience higher internal call quality and overall service performance.

Unified Multi-Site Integration

Seamlessly connect multiple locations into a single, efficient system.

Advanced Call Routing

Take advantage of enhanced call routing capabilities, leading to substantial savings on call costs.
Choose Central Telecoms for a VoIP service that elevates your business communication needs.

Central Telecoms

Award-Winning, Locally-Based Team: Central Telecoms is proud to be an award-winning telecommunications provider in Newcastle, Central Coast and Mid North Coast. Our team is composed of passionate, experienced professionals who are not just experts in their field but are real people committed to your business’s success.

Unmatched Client Retention: We lead the industry with an impressive client retention rate of 97.4%. At Central Telecoms, our goal is to provide legendary customer service that not only meets but exceeds your expectations, keeping your business connected and satisfied.

Exceptional Client Satisfaction: Our dedication to excellence is reflected in our 95.8% client satisfaction score on ZenDesk. We take pride in maintaining the highest retention rate in the telecommunications industry, a testament to the quality of service and support we provide.

Proven Track Record of Excellence: Our customers’ appreciation speaks volumes. With over 200+ outstanding reviews and multiple awards, Central Telecoms stands out as a provider that truly values and excels in customer service.

Real People, Real Service, Real Value: At Central Telecoms, you’ll experience genuine customer service from real people. We are committed to providing real value, ensuring that our services are not only affordable but also tailored to meet the unique needs of businesses in Central Coast, Newcastle and Mid North Coast.

Choose Central Telecoms for a partnership that values reliability, customer satisfaction, and community presence, ensuring your business communications are in capable hands.

Business Phone System Features

Everything your small business requires to manage calls seamlessly is right here!

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Softphone

A virtual phone system enabling you to make and receive calls from any device.

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Call Forwarding

Automatically reroute incoming calls to alternate numbers when the primary line is busy or unattended.

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On-hold Music

Play custom music or messages for callers while they wait on hold.

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Call Recording

Record calls to improve quality and for training.

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Auto Attendant

An interactive menu that prompts the caller to select different options before calls are directed.

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Hunt Group

An automated feature that distributes incoming calls among a designated group.

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Voicemail

A feature that forwards voicemails to your email.

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Call Queue

A feature that manages the flow and routing of incoming calls.

Who Are We?

We’ve worked for the big telcos, and we know how difficult it can be to speak to someone who can help when things go wrong. Our guarantee to you is that we’ll always have somebody who is local, available, and accountable to you to fix any issues that you may have.

We believe that Central Telecoms will be of great value to your business and will help you stay connected to your customers. Some of the key benefits that our competitors can’t match include:

NO SHOCKING BILLS

We’re transparent all the way throughout your Telco journey with us. That means no hidden costs, no shocking bills and no bullsh*t.

100% LOCAL SUPPORT

No more time wasted on the phone being passed around overseas call centres by your current provider. We offer real face-to-face local support with one point of contact.

FAST SPEEDS

Our NBN backhaul is not congested with streaming or gaming traffic, ensuring a consistently fast and reliable Internet connection and better-quality phone calls.