What do I do if my NBN stops working?

If your broadband isn’t working, it might be because of an unexpected network outage in your area, or it might be disruption due to maintenance. Here’s what you can do to troubleshoot your internet, phones and email problems!

What do all the lights on my nbn HFC connection box mean?

If you have an HFC nbn connection, the lights on your box will tell you about the status of your connection – but what do the combinations means?

What do all the lights on my FTTP connection box mean?

Red or green, flashing or solid? What the different combinations mean.