Red, green or solid, here’s what the lights on your nbn® connection box mean…
Determining the status of your connection
The table below tells you what the combinations mean:
| Light | Indicator | Meaning | Action |
|---|---|---|---|
| Power | a) Green b) Off | a) Power on b) No power | a) No action required b) Check the nbn® NTD is plugged in and switched on |
| Status | a) Green flashing b) Green c) Amber flashing d) Red | a) Normal operation b) Device in test mode c) Device is starting up and installing d) There is a system fault | a) No action required b) No action required c) No action required d) Reset the NBN NTD. If this doesn’t fix the issue, call 1300 677 406 |
| Outdoor Unit (ODU) | a) Green b) Green flashing c) Red d) Red flashing | a) Online b) Activity c) Offline d) There is an error | a) No action required b) No action required c) Reset the nbn® NTD. If this doesn’t fix the issue, call 1300 677 406 d) Reset the nbn® NTD. If this doesn’t fix the issue, call 1300 677 406 |
| Signal | a) Red b) Amber c) Green | a) Low signal strength (no error) b) Medium signal strength c) High signal reach | No action required |
To reset your nbn® connection box:
- Turn off the powerpoint that your nbn® NTD is plugged into
- Wait 20 seconds
- Turn the power back on
- After 1-2 minutes, you should see these lights:
- Power – solid green
- Status – flashing green
- ODU – solid or flashing green
- Signal – red, amber or green
How do I know if my Router is Broken?
If your router can’t connect to the internet and looks damaged, it might be broken. Check for visible damage. If you can’t fix the connection issue, it’s time to get a new router.
Helpful tips: How to increase your NBN Speed
Still need help?
Please email support@centraltelecoms.com.au to log a ticket or use our online Chat feature to contact the team directly.
