central telecoms header logo
1300 677 406

Call: 1300 677 406

Central Telecoms and AdviceCo – Transforming Business Communications

Central Telecoms and AdviceCo – Transforming Business Communications

 

Client: AdviceCo
Industry: Accounting, Financial Planning and Business Advisory
Location: Gosford, NSW
Number of Employees: 30
Time in business: Over 30 Years

 

AdviceCo Story

AdviceCo has been providing comprehensive financial solutions and helping individuals and businesses optimise their financial positions for over three decades.

Challenges

AdviceCo’s previous phone system was costly, inefficient and ineffective. Challenges included: 

  • Significant costs whenever the team wanted anything changed. Poor call quality.
  • Being locked into a long and rigid contract.
  • Slow and expensive customer service and support when dealing with hardware issues.

Central Telecoms Solution

Central Telecoms offered a solution that was both cost-effective and efficient. Key features of their solution include:

  • Competitive pricing without binding contracts.
  • Custom solutions to fill gaps in the existing system.
  • Separation of voice and data networks for enhanced call quality.
  • Implementation of a softphone app to facilitate remote working.

The transition to the new system was seamless, ensuring minimal disruption to AdviceCo’s operations. Central Telecoms’ approach focused on understanding AdviceCo’s specific needs and tailoring the solution accordingly.

Ultimately, Central Telecoms provided a robust communication system for AdviceCo that enhanced their operational capabilities and improved their ability to serve their clients. Results

  • Enhanced call quality and reliability.
  • Flexibility for staff to work remotely without sharing personal contact details.
  • Integration of softphone app for ease of use, even for less tech-savvy users.
  • Multiple operational efficiencies, including:Rapid response times for prompt and effective support same-day on-site support when needed.
  • Consistent communication with colleagues and clients during challenging times.

AdviceCo Experience

Overall, the AdviceCo team say their interactions with Central Telecoms are always positive, characterised by their friendly, thorough and responsive service.’

AdviceCo’s Advice to Other Businesses

‘If you’re after competitive pricing, super speedy customer service and a company that provides not just telephone and Internet services but also clever, bespoke solutions, look no further than Graeme Johnston and the team at Central Telecoms!’

Articles like this