by Graeme Johnston | Feb 18, 2026 | telecommunications
FTTH matters for homes because it delivers faster, more stable internet directly through fibre optic cables, without relying on old copper lines. Here’s why that makes a difference: 1. More Reliable Internet FTTH reduces signal loss and interference. That means...
by Graeme Johnston | Jan 28, 2026 | telecommunications
In 2026, Australian local businesses rely on data to improve customer experience. Call analytics help businesses understand how calls are handled, where problems occur, and how service can be improved. Modern business phone systems provide call data that supports...
by Graeme Johnston | Jan 28, 2026 | telecommunications
In 2026, customers judge Australian local businesses within seconds of calling. How calls are answered, routed, and handled plays a major role in customer trust and satisfaction. Professional call handling is no longer just for large companies. Modern business phone...
by Graeme Johnston | Jan 28, 2026 | telecommunications
In 2026, missed phone calls are one of the fastest ways Australian local businesses lose customers. Most callers no longer wait, leave voicemails, or try again. If a call goes unanswered, they usually contact another business immediately. This behaviour directly...
by Graeme Johnston | Jan 7, 2026 | telecommunications
Is MFA important for Google Workspace in Australia? Yes. MFA helps Australian businesses protect Google Workspace accounts by requiring a second verification step, preventing unauthorised access to email, files, and business data. Many Australian small businesses rely...
by Graeme Johnston | Jan 7, 2026 | telecommunications
Why should Australian businesses enable MFA on Microsoft 365? MFA on Microsoft 365 protects Australian business email accounts by requiring a second verification step, reducing the risk of phishing, invoice fraud, and unauthorised access. Email is one of the most...
