by Graeme Johnston | Jan 28, 2026 | Blog
In 2026, customer service expectations across Australia are higher than ever. Customers want fast responses, clear communication, and a professional experience from the very first phone call. For Australian local businesses, the phone remains one of the most important...
by Graeme Johnston | Jan 7, 2026 | Blog
What is MFA? MFA (Multi-Factor Authentication) is a security method that requires users to verify their identity using two or more steps, such as a password and a one-time code sent to a phone or authenticator app. It helps protect business accounts from unauthorised...
by Graeme Johnston | Dec 2, 2025 | Blog
Why Does My NBN Drop Out During Heavy Use? Most FTTN and FTTC dropouts happen because of hidden internal wiring faults especially bridge taps or star wiring that disrupt your NBN signal during heavy use. If your NBN works fine in the morning but starts disconnecting...
by Graeme Johnston | Nov 21, 2025 | Blog
A Business-Backed Guide Featuring Fortinet To protect yourself from online shopping scams this Christmas, shop only on trusted websites, avoid clicking links in unexpected emails or texts, use secure payment methods, enable multi-factor authentication, and be cautious...
by Graeme Johnston | Nov 18, 2025 | Blog
Why Small Businesses Need Smarter Phone Systems in 2026 Small businesses in 2026 need smarter, more flexible phone system features to stay responsive and competitive. Customers want faster responses, remote and hybrid work have become the norm, and competition with...
by Graeme Johnston | Nov 5, 2025 | Blog
Modern business communication is no longer limited to landlines. Today, companies rely on PBX (Private Branch Exchange) systems to manage internal and external calls efficiently. The key question is: should you invest in an on-premise PBX, installed physically at your...
