February 04, 2022
“The service and support exceeded our expectations. We went from barely any service, to a great response. I just ring up our Area Manager on my mobile and he fixes it straight away. Nothing is too hard; nothing is too awkward. He just fixes the outage and gets us back online.”
Raelene, Club Manager
Terrigal Bowling Club has a proud history on the NSW Central Coast. Founded in 1948, the club went from strength to strength over the next several decades, thanks largely to the support of its many sponsors, sportsmen and women and the patronage of a loyal local clientele.
The club made the switch to Central Telecoms in 2020 after being repeatedly overcharged by their former telco (one of the Major Telcos) for a considerable length of time without resolution. The final straw came when they realised that their telco’s lack of service and support meant that a resolution was unlikely to be found.
“We used to advertise in the phone book for some time and couldn’t get it [the ad] removed. And our telco was still charging for it! That’s why we went to you guys. Overcharging was the biggest reason,” said Raelene.
After discovering, through word-of-mouth referral from a business contact, that Central Telecoms is a locally owned and operated business that provides a single point of contact and fast, reliable service, the club decided to sever ties with the Major Telco and give Central Telecoms a go.
Making the switch from a Major Telco to Central Telecoms was an easy decision for Terrigal Bowling Club after years of lack of support and overcharged accounts with their former telco. Their team adapted quickly and smoothly to their new phone systems and workflow after their Central Telecoms dedicated Area Manager personally set up everything for them. Importantly, they saw an instant positive impact on their business due to their new and improved in-house phone system and the fact that they have had zero downtime since making the switch, creating an increase in turnover for the business.
“Our business has benefitted greatly through no downtime, meaning no loss of revenue and no loss of business. If there’s a net outage, like a blackout in the area and no phone lines, I can ring up [the area manager] on my mobile and he can fix it straight away and get us back up and running,” said Raelene.
February 04, 2022