CBD Law is a general legal practice with offices in Gosford and Wyong. Operating since 2003, the firm is strengthened by over 50 years of combined legal experience with a dynamic, innovative team. The CBD Law team is committed to providing clients with professional services coupled with personalised attention. Giles Finney, the founder and principal partner of CBD Law, has been a practising lawyer on the Central Coast since 1985, bringing a wealth of experience and knowledge to the firm.
Communication challenges with CBD Law’s previous phone system
CBD Law’s previous phone system was fraught with challenges. It was unreliable, inconsistent and inefficient, particularly when staff members operated offsite, a regular occurrence. It was also costly, despite unsatisfactory customer support.
At Central Telecoms, we understand the importance of reliable communication, especially for businesses like CBD Law that prioritise customer service. Our solution offers a telephone system that’s highly adaptable and accessible from any location. This feature proved particularly beneficial for CBD Law, where key personnel often work from different locations. With our system, calls directed to CBD Law’s main office can be effortlessly transferred to any location where staff members are working, ensuring seamless and professional communication at all times.
Additionally, Central Telecoms offers an excellent mobile service, which has significantly enhanced the remote working experience for CBD Law’s team. The fact that they can hot desk so easily has been an asset to the team, with staff regularly moving between the Gosford and Wyong locations and working remotely, including overseas.
Our comprehensive approach ensures that no matter where staff members are located, efficient and uninterrupted communication is maintained.
How was the transition to the new phone system?
The transition to the new phone system was efficient and effective, with zero down time. Furthermore, individual user needs were taken into consideration every step of the way.
How has the updated system enhanced communication for CBD Law staff and customers?
The new communication system implemented by Central Telecoms has brought significant improvements for both the staff of CBD Law and their customers. One of the standout features is the caller ID functionality, which allows staff to see the names of clients as calls are received and personalise their response, which clients greatly appreciate. .
Additionally, the upgrade has resolved issues faced by two staff members with their previous mobile provider, particularly during overseas work. They now benefit from better coverage, more data and lower costs with Central Telecoms, greatly enhancing their ability to communicate with clients, no matter where they are.
“We have found Central Telecom’s costs to be value for money and can’t recommend them highly enough. Whenever we have had an issue, Central Telecoms have been able to provide cost effective solutions, which in turn have made operating our communications systems easy! We have always received excellent assistance and support from Central Telecoms – from changing extension names/order on the phone system to activating the phone message service over the annual closing period to providing additional equipment (headsets), all undertaken efficiently and professionally.”
Hillary, CBD Law