1300 and 1800 numbers can give your business a national presence, improved customer service, and an easy-to-remember point of contact. But with options to buy or lease, which one should you choose?
How to Buy a 1300/1800 Number
Buying a 1300 or 1800 number means obtaining ownership of the number outright. Here’s how the buying process typically works:
- Select Your Preferred Number: Start by choosing a memorable number. Providers often offer a selection of easy-to-remember numbers, also known as “smart numbers.” For instance, a 1300 number could spell out your brand name, making it easier for customers to remember.
- Check Availability: Not all numbers are available for purchase, especially popular combinations. You can check availability through the Australian Communications and Media Authority (ACMA) or via telecommunications providers.
- Complete the Purchase: Once you’ve identified an available number, you’ll need to work with a provider to finalise the purchase. Costs can vary based on the demand and uniqueness of the number you choose. Expect an initial purchase fee and some ongoing management fees.
- Integrate with Your System: Once you own the number, connect it to your phone system or any cloud-based phone solution your business uses.
Benefits of Buying a 1300/1800 Number
- Long-term Investment: Ownership of the number provides long-term security and control.
- Portability: You have the freedom to change providers while keeping the same number.
- Customisation: Owning the number allows you to tailor the routing and features without leasing restrictions.
Drawbacks of Buying
- Upfront Cost: Purchasing a number can be more expensive upfront than leasing.
- Responsibility for Maintenance: Ownership means you’re responsible for maintaining the service and any associated costs.
Leasing a 1300/1800 Number
Leasing a 1300 or 1800 number is an option for businesses seeking flexibility. Here’s what leasing typically involves:
- Choose a Provider: Select a provider that offers leased numbers and inquire about available options.
- Agree on Lease Terms: Leasing terms vary widely; some are short-term while others may offer long-term agreements. Evaluate options based on your expected usage and business goals.
- Pay Monthly Fees: Leasing often requires a fixed monthly fee, which can include costs for usage, maintenance, and support.
- Manage with Provider’s Support: The provider usually handles all technical setup and maintenance, so you don’t need to worry about the backend management.
Benefits of Leasing a 1300/1800 Number
- Lower Upfront Costs: Leasing allows you to access a premium number without significant upfront expenses.
- Simplified Management: Providers often handle routing, support, and any technical needs.
- Flexibility: If your business changes or expands, leasing gives you the flexibility to adjust without long-term commitment.
Drawbacks of Leasing
- Limited Control: You may have fewer customisation options, as you don’t own the number outright.
- Ongoing Costs: Monthly fees can add up, and leasing may end up more costly over the long term than purchasing.
- Dependency on Provider: You rely on the provider’s stability and support, which may impact your service continuity if issues arise.
Buying vs Leasing: A Comparison
| Criteria | Buying | Leasing |
| Initial Cost | High upfront cost | Low to moderate monthly fees |
| Ongoing Costs | Lower monthly maintenance fees | Potentially higher over time |
| Control & Customisation | Full control and flexibility | Limited control, depending on provider terms |
| Portability | Yes, fully portable between providers | Usually tied to a specific provider |
| Maintenance | Managed by owner | Managed by provider |
| Commitment | Long-term investment | Short to medium-term commitment |
Should You Lease or Buy?
The choice between buying and leasing depends on your business’s specific needs, financial position, and long-term goals.
- Consider Buying if:
- You want a long-term solution that offers full control over the number.
- You prefer an asset that holds value and can be kept for future use.
- Your business has a stable financial position and can handle the upfront investment.
- Consider Leasing if:
- You’re a new or smaller business and need a cost-effective way to access a 1300 or 1800 number.
- Your business may scale or change significantly in the coming years.
- You prefer a lower initial investment and simplified management.
Choosing whether to buy or lease a 1300 or 1800 number is a key decision for your business. For those looking at a long-term asset, buying can offer control and security. Meanwhile, leasing provides flexibility and lower initial costs, ideal for businesses in growth phases or needing adaptability. Ultimately, weigh your current needs, budget, and growth plans to make the best choice.
Ready to take your business to the next level with a 1300 or 1800 number? Contact Central Telecoms today for personalised advice and seamless setup!
