What is a 13 Number?
A 13 number is a six-digit inbound telephone number that allows Australian businesses to provide a single, easy-to-remember contact point for customers nationwide. Unlike traditional phone numbers, 13 numbers charge callers at local call rates, regardless of their location within Australia. This makes 13 numbers an attractive choice for businesses aiming to be accessible and affordable for their customers.
Why Choose a 13 Number for Your Australian Business?
For Australian businesses, 13 numbers offer significant advantages:
- National Presence: A 13 number helps establish a nationwide presence, making your business appear larger and more reputable.
- Cost Savings for Customers: As calls are charged at local rates, customers are more likely to contact you, boosting engagement.
- Brand Recognition: A short, memorable number enhances brand recognition, making it easier for customers to reach you quickly.
Why 13 Numbers are Ideal for Multi-location Businesses
Multi-location businesses, such as retail chains, healthcare providers, or franchises, benefit immensely from using a 13 number. This single point of contact can seamlessly route calls to the nearest branch or department, ensuring that each caller reaches the most relevant location or representative. This efficiency leads to better customer service, higher call resolution rates, and a more streamlined communication process for businesses with multiple locations.
How Do 13 Numbers Work?
13 numbers work by routing inbound calls to a centralised line that can be directed to various locations, departments, or individuals within an organisation. Calls are directed through a virtual phone system, allowing businesses to set up call routing based on criteria like the caller’s location, the time of day, or specific department needs. Businesses can also set up automated prompts and call-forwarding options to ensure customers are directed to the right person as efficiently as possible
FAQs
Can My 13 Number Be Dialled from Outside Australia?
Generally, 13 numbers are only accessible from within Australia. International callers will need a separate standard phone number to reach your business. It’s advisable to list an alternative international contact number for overseas customers.
Can I Port My Existing 13 Number to a Different Service?
Yes, most service providers allow you to port your existing 13 number to a new provider if you wish to change carriers. However, you should confirm with your provider and ensure that porting is permitted under the contract terms.
Can I Pick My Own 13 Number?
Many service providers offer options to choose a memorable or ‘smart’ 13 number that aligns with your brand (e.g., 13-CARS for a car dealership). However, the availability of specific numbers may vary, and additional costs could apply for custom selections.
Can I Get More Than One 13 Number for My Business?
Yes, it’s possible to acquire multiple 13 numbers for different departments, brands, or business functions. This approach can be helpful for businesses managing multiple brands or services under one umbrella.
Benefits of 13 Numbers
- Brand Consistency: A single, memorable contact number across all branches or locations enhances brand identity and recognition.
- Increased Accessibility: Local call rates encourage customer engagement.
- Streamlined Call Management: Simplified routing makes it easier to manage high call volumes.
Cost of 13 Numbers
The cost of a 13 number for businesses includes setup and monthly rental fees, and potentially, call charges for incoming calls based on the provider’s plan. Some providers offer tiered pricing based on call volume or custom features. Although these costs might vary, the customer calling charges remain at local call rates, making it affordable for customers to reach you.
Regulation for 13 Numbers
The Australian Communications and Media Authority (ACMA) regulates 13 numbers, ensuring they’re used responsibly and accessible to all Australian residents. Businesses must comply with ACMA guidelines when using 13 numbers, including rules on pricing transparency and advertising to ensure customers understand the call charges.
Ready to make your business more accessible across Central Coast, Newcastle, and Mid North Coast? Reach out to Central Telecoms for your 13 number solution!