What do all the lights on my FTTP connection box mean?

Red, green or solid, here;s what the lights on your FTTP NBN connection box mean

DETERMINING THE STATUS OF YOUR CONNECTION

Light Indicator Meaning Action
Power

a) Off

b) Solid red

c) Solid green

d) Flashing green

a) There is no power to your nbn connection box

b) Your nbn connection box is operating on a backup battery power

c) Your power supply is working normally

d) Your nbn connection box is starting up

a) Check the nbn connection box is plugged in and switched on. If there is still no power light contact Central Telecoms Support at 1300 677 406.

b) If there is a mains power failure, you will only have services over the nbn network for a limited period of up to five hours

c) No action required

d) No action required, the flashing light will turn solid shortly

Optical

a) Off

b) Solid red

c) Solid green

d) Flashing green

a) Something external has disabled your nbn connection box

b) Your nbn connection box has lost connection with the network

c) Your nbn connection box is connected and working properly

d) Your nbn connection box is working and there is normal activity on the network

a) Restart your nbn connection box. If that doesn't work, call Central Telecoms on 1300 677 406

b) See above

c) No action required

d) See above

Alarm

a) Off

b) Solid red

c) Solid green

a) Your nbn connection box is working, but you have no devices connected

b) Your nbn connection box is not working normally

c) Your nbn connection box is connected and working properly

a) No action required

b) Restart your nbn connection box, and if that doesn't work, call Central Telecoms at 1300 677 406

c) No action required

Uni-D1 to Uni-D4

a) Off

b) Solid yellow

c) Flashing yellow

d) Solid green

e) Flashing green

a) There are no active Ethernet devices connected to the port at this time. Either no ports are in use, or all devices connected to these ports are off.

b) There is an active device detected on the network capable of operating u to 1Gbps. (This denotes capability, not actual speed.)

c) There is a data activity of up to 1 Gbps detected on the network. (This denotes capability, not actual speed.)

d) There is an active device detected on the network capable of operative at up to 100Mbps. (This denotes capability, not actual speed.)

e) There is data activity of up to 100Mbps detected on the network. (This denotes capability, not actual speed.)

a) If you're having difficulty with connected fevices, restart your devices, Gateway and nbn connection box. If a restart doesn't fix the problem, contact Central Telecoms Support on 1300 677 406.

b, c, d & e) No action required

Uni-V 1/2

a) Off

b) Green

c) Flashing green

a) Expected state for Central Telecoms services

b) One of more telephone services are in use

c) One or more telephone services have been in use for over an hour.

a, b) No action required

c) Check if someone in the office is using the phone, and if not, make sure all handsets are disengaged

Update

a) Off

b) Solid red

c) Flashing green

a) Status is normal

b) Your nbn connection box has failed to download a software update

c) Your nbn connection box is downloading a software update

a) No action required

b) Contact Central Telecoms Support on 1300 677 406

c) Wait for the download to be completed, then check your service again.

The lights on your nbn™ FTTP Connection Box tell you about the status of your connection. You may need to take the cover off to see the lights, though!

To reset your NBN connection box:

  • Turn off the power point that your nbn power supply is plugged into
  • Remove the power cable from your nbn Connection Box and wait 20 seconds
  • Reconnect the cable, and turn the power back on

 

After 1-2 minutes, you should see these lights:

  • Power – Solid green
  • Optical – Solid or flashing green
  • Alarm – Solid green
  • Uni-D – Off, amber, or green

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