What do all the lights on my fixed wireless connection mean?

Red, green or solid, here's what the lights on your NBN connection box mean

DETERMINING THE STATUS OF YOUR CONNECTION

The table below tells you what the combinations mean:

Light Indicator Meaning Action
Power

a) Green

b) Off

a) Power on

b) No power

a) No action required

b) Check the NBN NTD is plugged in and switched on

Status

a) Green flashing

b) Green

c) Amber flashing

d) Red

a) Normal operation

b) Device in test mode

c) Device us starting up and installing

d) There is a system fault

a) No action required

b) No action required

c) No action required

d) Reset the NBN NTD. If this doesn't fix the issue, call 1300 677 406

Outdoor Unit (ODU)

a) Green

b) Green flashing

c) Red

d) Red flashing

a) Online

b) Activity

c) Offline

d) There is an error

a) No action required

b) No action required

c) Reset the NBN NTD. If this doesn't fix the issue, call 1300 677 406

d) Reset the NBN NTD. If this doesn't fix the issue, call 1300 677 406

Signal

a) Red

b) Amber

c) Green

a) Low signal strength (no error.)

b) Medium signal strength.

c) High signal reach

No action required

To reset your NBN connection box:

  • Turn off the powerpoint that your NBN NTD is plugged into
    Wait 20 seconds
    Turn the power back on
  • After 1-2 minutes, you should see these lights:
  • Power – solid green
  • Status – flashing green
  • ODU – solid or flashing green
  • Signal – red, amber or green.

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