Telstra and Optus were forced to shut down their overseas call centres Due to the outbreak of the coronavirus.
The results show that all ports were either suspended or cancelled from their networks to other providers.
While remaining uncontactable to their customers, Telstra had to reach out to the regulator to block customers from moving away! This is bad practice, and like many other Telcos we are waiting on the regulator to review Telstra’s request.
The backlog of tickets is starting to clear thanks to our fantastic support team. If you are a new customer of ours and still waiting for the service to go live, this is the reason.
If you need an update, don’t hesitate to get in touch with your local account manager!
We assure you that it won’t be much longer until your service moves to someone who provides a REAL and local service.
Want to learn more?