Support
Equipment lightsWhat are all those lights for on my Fixed Wireless NBN connection box, and what are they for?
Details
Determining the status of your connection
The lights on your NBN NTD show you the status of your connection. If you own a Fixed Wireless connection, the lights will look like this.
The table below tells you what the combinations mean:
Light
Power
Status
Outdoor unit (odu)
Signal
Indicator
Green
Off
Green flashing
Green
Amber flashing
Red
Green
Green flashing
Red
Red flashing
Red
Amber
Green
Meaning
Power on
No power
Normal operation
Device in test mode
Device is starting up and installing
There is a system fault
Online
Activity
Offline
There is an error
Low signal strength (no error)
Medium signal strength
High signal reach
Action
No action required
Check the NBN NTD is plugged in and switched on
No action required
Reset the NBN NTD.
No action required
Rest NBN NTD.
No action required
Light
Power
Status
Outdoor unit (odu)
Signal
Indicator
Green
Off
Green flashing
Green
Amber flashing
Red
Green
Green flashing
Red
Red flashing
Red
Amber
Green
Meaning
Power on
No power
Normal operation
Device in test mode
Device is starting up and installing
There is a system fault
Online
Activity
Offline
There is an error
Low signal strength (no error)
Medium signal strength
High signal reach
Action
No action required
Check the NBN NTD is plugged in and switched on
No action required
Reset the NBN NTD. If this doesn't fix the issue, call us at 1300 677 406
No action required
Rest NBN NTD. If this doesn't fix the issue call us at 1300 677 406
No action required
To reset your NBN connection box:
- Turn off the powerpoint that your NBN NTD is plugged into
- Wait 20 seconds
- Turn the power back on
- After 1-2 minutes, you should see these lights:
- Power - solid green
- Status - flashing green
- ODU - solid or flashing green
- Signal - red, amber or green.
Have any questions?
Our support team would love to help you out. Click the contact button below and be redirected to our form, or simply call us at 1300 677 406.
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