How can I improve my broadband connection?

Did you know that the way your office is set up and how you use it may affect the speed of your internet?

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In this article

Weak WiFi signal

Too many devices?

General WiFi troubles

Virus or old tech?


Faulty modem

Bad wiring

Weak WiFi signal

The strength of your WiFi signal can be affected by where you place the modem. The following can affect the strength of your signal:

  1. Physical barriers such as metal, wood, concrete walls or water
  2. Interference from other devices such as microwaves, cordless phones and baby monitors
  3. The distance between the modem and your devices.
  • Try placing the modem in an area that avoids most metal (ductwork), floors, walls, pools, large fish tanks, and if possible, in a space central to your devices.
  • Make sure the modem isn't covered by anything. This includes large objects placed in front for on top of it and ensures it's not locked away in a cupboard. It needs to be in a well-ventilated area.
  • Connect your devices directly to the modem with an Ethernet cable. Cable connections are almost always stronger,
  • There may e specific spots in your workplace where WiFi will not reach, no matter where your modem is. The best way to extend your signal into areas like this is by installing a WiFi booster.

Too many devices

Your broadband is shared between all the connected devices in your office. The number of devices and how much data each is using can also affect the speed of the service.

  • Try switching off uncessesary or data-hungry devices that you're not using
  • Switch off each device one at a time and see if the connection speed increases noticeable. If it does, then check if that eevice is using a large amount of data, or has any viruses.

Having WiFi troubles

  1. Check your laptop for a WiFi button or switch. Many laptops have a switch on the case or keyboard, which allow you to disable the wireless radio. Make sure this hasn't accidentally been turned of, as your WiFi won't work without this enabled.
  2. Restart your computer and modem. Turning it on and off again and may resolve some basic connection issues.
  3. Reset the modem to factory settings. Please be warned to only do this as a last resort. To do this, use a paperclip or something similar and press and hold the reset hole at the back of your modem. Keep it pressed for 15 seconds. Allow 2-5 minutes for the modem to reconnect to the internet. Your modem will be reset to the factory settings, meaning that your username, password and any configuration will be erased and reset.

Virus or old age

If your connection is slow on only one device, it may be infected with malware or a virus. Or it could also be that your device may be too old to support higher speeds.

  • Try using a different and/or newer device to perform the same actions and see if your connection improves. If it does improve, check your original device for malware or viruses, or consider replacing it.

Faulty modem

The quality and age of your modem will affect your connection.

  • Try upgrading to a newer model. We recommend the Netcomm Business-Grade Router with 4g backup to get the most out of your broadband experience. Get in touch with us if you're in need of a new modem.

Bad internal wiring

If the wiring in your office is faulty, it can interupt the connection and slow down your speed.

  • Try hiring a qualified electrician or technician to check and fix your wiring.

Still having trouble?

Call us at 1300 677 406 or send our team a message using the button below.

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