System Status

Realty Case Study

A case study about how Central Telecoms made a difference to a regional Real Estate Agency
albury

“…Their overall approach to customer relations was far better than their competition and I was never fearful of being oversold and under-serviced…”

Clark Watson, owner of All Round Realty
Boosting the business communication of All Round Realty

All Round Realty were in the process of seeking a telco carrier for their start-up company. While sifting through different service providers to find the right fit for their needs, one day Central Telecoms knocked on their door.

Challenge

All Round Realty were on a time crunch to get their phones and internet services up and running so they could get to work. They were speaking to another Telco company at the time who were dragging their feet in regards to getting their services up and running in a timely manner.

No other Telco company they were speaking to could give them a straight answer about the products they were selling, or the terms of the service. The lack of transparency from the competing Telco didn’t sit right with the director of All Round Realty.

One of the biggest concerns the company faced was being over-promised with services that couldn’t be delivered by their provider.

Solution

Central Telecoms provided NBN and phone services that were up and running within a week. This meant All Round Realty could finally dive deep into their work without the hassle of waiting around for their phones or internet to kick in.

Their account manager’s relatable personality – coupled with his honest approach and product-knowledge pushed All Round Realty into deciding that we are the right fit for their business.

The flexibility of our services and efficiency of our help desk department – especially during the Covid period – meant that All Round Realty had the ability to continue working from home or while out on the road. To add to this, they commented that our voice to email service and scalability means that the staff don’t have to be in-office to stay productive!

Impact

The flexibility of our helpdesk staff and services helped All Round Realty keep their business running during the Covid Period, as their staff were able to work from home thanks to their IP phones and associated services.

Having someone at the other end of the phone to solve any problems with their services in a timely manner, should they occur saves the staff time and maximises productivity.

Having a voice to email service and vice versa helps the staff out while they’re out on the road as it means they don’t need to be in the office to get their messages and keep up to date with work.

Make the right call and switch to Central Telecoms

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