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What do all the lights on my nbn HFC connection box mean?Details
Here's what a hfc connection looks like
- When it starts up, each light should flash as the nbn Connection Box connects to the nbn network.
- Once it’s connected, all lights should go green.
Link
On
On
On
Off
Online
On
Off
On
Off
US
On
Flash
Flash
Off
DS
On
Flash
Flash
Off
Power
On
On
On
Off
meaning
Your nbn Connection Box is connected and ready for service
You’re not connected to the nbn network
Firmware Upgrade
No power to nbn Connection Box
action
None
- Wait 1-2 minutes.
- If it doesn’t connect, reset the nbn Connection Box.
- If you still have no connection, check that the coaxial cable is firmly screwed in to both your nbn Connection Box and the wall plate. If none of this works, call us on 1300 677 406
Firmware Upgrade
No power to nbn Connection Box
link
On
On
On
Off
Online
On
Off
On
Off
US
On
Flash
Flash
Off
DS
On
Flash
Flash
Off
Power
On
On
On
Off
Meaning
Your nbn Connection Box is connected and ready for service
You’re not connected to the nbn network
Firmware Upgrade
No power to nbn Connection Box
action required
None
- Wait 1-2 minutes.
- If it doesn’t connect, reset the nbn Connection Box.
- If you still have no connection, check that the coaxial cable is firmly screwed in to both your nbn Connection Box and the wall plate. If none of this works, call us on 1300 677 406
No action required, but do not turn off the nbn Connection Box until the firmware update is complete and all lights have returned to solid green
Check the nbn Connection Box is plugged in and switched on
To reset your NBN connection box:
- Turn off the power point that your nbn Connection Box is plugged into
- Wait 20 seconds
- Turn the power back on
- After 1-2 minutes, all lights should be green.
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