Blogs | NBN | Support

What do all the lights on my nbn HFC connection box mean?
If you have an HFC nbn connection, the lights on your box will tell you about the status of your connection - but what do the combinations means?
Continue Reading

Details

Here's what a hfc connection looks like

  • When it starts up, each light should flash as the nbn Connection Box connects to the nbn network.
  • Once it’s connected, all lights should go green.

Link

On

On

On

Off

Online

On

Off

On

Off

US

On

Flash

Flash

Off

DS

On

Flash

Flash

Off

Power

On

On

On

Off

meaning

Your nbn Connection Box is connected and ready for service

You’re not connected to the nbn network

Firmware Upgrade

No power to nbn Connection Box

action

None

  • Wait 1-2 minutes.
  • If it doesn’t connect, reset the nbn Connection Box.
  • If you still have no connection, check that the coaxial cable is firmly screwed in to both your nbn Connection Box and the wall plate. If none of this works, call us on 1300 677 406

Firmware Upgrade

No power to nbn Connection Box

4
5

link

On

On

On

Off

Online

On

Off

On

Off

US

On

Flash

Flash

Off

DS

On

Flash

Flash

Off

Power

On

On

On

Off

Meaning

Your nbn Connection Box is connected and ready for service

You’re not connected to the nbn network

Firmware Upgrade

No power to nbn Connection Box

action required

None

  • Wait 1-2 minutes.
  • If it doesn’t connect, reset the nbn Connection Box.
  • If you still have no connection, check that the coaxial cable is firmly screwed in to both your nbn Connection Box and the wall plate. If none of this works, call us on 1300 677 406

No action required, but do not turn off the nbn Connection Box until the firmware update is complete and all lights have returned to solid green

Check the nbn Connection Box is plugged in and switched on

To reset your NBN connection box:

  • Turn off the power point that your nbn Connection Box is plugged into 
  • Wait 20 seconds
  • Turn the power back on 
  • After 1-2 minutes, all lights should be green.

Connect your business to Australia's highest-rated regional Telco

Business NBN

Providing regional Australian small and medium businesses with access to quality high-speed internet.

Business PHone solutions

Say goodbye to landline phones with our cloud based phone solutions; powered and run solely through the internet!

mobile plans

Compliment your business savings with our affordable mobile plans.

Clients

monthly NBN data downloads

Calls per month over the nbn