Agmin Chelates Geelong
Challenge
Our Geelong Account Manager Matt was approached by Agmin Chelates, who had had more than enough of dealing with their previous Telco. They were seeking out a better alternative, but their main points of concerns were:
- Long wait times on hold for simple enquiries.
- Having to wait weeks on the promise that their issues will be resolved, only for nothing to be done about them.
- High cost and lack of value for their services.
- Pushy alternative Telcos trying to get them to make the switch to a service that wouldn’t fit their business, and without trying to understand their needs.
“…It is so refreshing calling a Telecommunications company and not only getting though to someone, but speaking to a local that actually listens. Could not recommend Central Telecoms or Matt highly enough!!”
Our approach
Matt’s relaxed and friendly approach towards Agmin Chelates already had him and Central Telecoms in their good books from the beginning.
- Matt took the time to visit their sites several times before tailoring a proposal for them.
- He ensured that every aspect of what they needed was met, as well as finding solutions for the problems that they previously were experiencing.
- Agmin Chelates also commented on the exceptional customer service from our Helpdesk Support team, and how refreshing it was to speak to a real local on the phone, who understood their needs.
- They also commented that the plans that Matt had tailored to suit their needs saved them over $900 per month.
