REAL SERVICE RIGHT ON THE COAST

Go local! Switch to central telecoms

We are a locally owned, independent, and hands-on Telecoms business – right here on the Coast!

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Business Locally
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Businesses nationally

Say 'hello' to a real Australian telco

We are proud to say that no telecom company in Australia has a higher Trustpilot score than us.

Our TrustScore from Trustpilot, the independent consumer review website, is 4.8 out of 5, as of December 2020. We also have the highest client retention rate in the industry at 97.4%. 

That is why so many local businesses choose to switch their services to us.

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Making a difference, one business at a time

After years of working with the largest Telecoms companies throughout the world, we decided that the level of ethics, customer support and localised knowledge was severely lacking.

At Central Telecoms, we aim to shake up the industry with great customer support, and even better service.

Your account manager

Brigid Martin

Business Development Manager

Brigid is a family-oriented person who loves doing anything outdoors, including four-wheel driving, camping with her fiance and children, as well as visiting the iconic Somersby Falls. She also loves the local live music scene!

Brigid says she enjoys working for Central Telecoms because it gives her the chance to provide an honest solution to her customers.

“Because we are a local company and the highest-rated telco company in Australia. We support local businesses and have all our support team based in Australia. So say goodbye to sitting on hold for hours and hours”

What our customers say

Customer Success Stories

fletcher pidcock lawyers

Fletcher Pidcock Lawyers

After finding communication with their previous telco extremely difficult, Fletcher Pidcock Lawyers decided to make the switch to Central Telecoms. Read about their journey with us here

Read More »

FAQ

Most frequent questions and answers

As our support member Dylan stated, it’s “Easy as pie!”

Our support team works closely with our engineering and porting teams, who collate your numbers from your provided bill. Once that porting request is lodged by us and accepted by your previous Telco, then that’s it. You’re now part of our premium Aussie network.

After years of working with the largest Telecoms companies throughout the world, we decided that the level of ethics, customer support and localised knowledge was severely lacking.

No longer should you have to ring off-shore call-centres for a simple billing or technical related query. We provide telecommunication services to Regional Australian Businesses to ensure a swift, simple and transparent transition to the NBN.

Simply provide us with a bill of your current Telco, and our sales team will create you a better price with a tailored solution for your business.

Once the port request is lodged, it can take anywhere between 2 to 12 weeks (depending on your previous carrier) to transfer.  Until the port-over request is accepted from your previous Telco, your services will still be connected to them.

The main incentive for utilising your NBN connection for voice is the value. Customers on average save at least 50%, compared to infrastructure-based PBX solutions.

Minimal infrastructure means a simplified office with everything connected via your NBN network. No more racks and switches to take up space and chew through power.

Free calls is another one of the perks – you’re using the internet!

VoIP stands for “Voice over Internet Protocol” and it is a more flexible and modern solution to traditional landline phones.

With VoIP, you don’t need the physical infrastructure or any wiring to get it running. The service works by transmitting and receiving sound through the internet. The only infrastructure required to run your VoIP phone is a reliable internet connection.

PBX stands for “Private Branch Exchange”, which is a private telephone network used within a company or organisation.

We offer Cloud PBX (also known as Hosted PBX or Virtual PBX), and it is the next evolution in PBX technology.

Cloud PBX does not require a physical unit or any clunky infrastructure or switchboards in your premises. It allows you to manage your phone systems instantly over the internet.

Yes, the hardware you use will affect what kind of speeds you can reach. Our favourite and most recommended modem is the Netcomm Business Grade!