After finding communication with their previous telco extremely difficult, Fletcher Pidcock Lawyers decided to make the switch to Central Telecoms. Read about their journey with us here.
“The personalised service is a big standout! They [Central Telecoms] are easily contactable and provide a fast and efficient service if there are any interruptions.”
Jackie Olsen, Practice Manager
Fletcher Pidcock Lawyers is a Newcastle-based commercial and property law firm that prides itself on being proactive and completely approachable. The team of seven is led by principal solicitors and founders, Nick Pidcock and Andrew Fletcher. They look after both corporate and individual clients in all aspects of commercial and property law, including conveyancing, construction projects, property developments, buying and selling property and businesses, business advice, corporate and personal insolvency, commercial dispute resolution and litigation. As a firm that works to tight deadlines and strives to be accessible to clients at all times, phone and Internet reliability is of paramount importance.
Fletcher Pidcock made the switch to Central Telecoms after finding communication with their previous provider difficult. The tipping point was meeting their local Central Telecoms Area Manager, Beau Wilson, and decided there was no time like the present to switch, particularly after hearing about the cost, personal support and onsite assistance promised by Central Telecoms.
Since making the switch to Central Telecoms, Fletcher Pidcock have enjoyed the “no-fuss, set and forget” approach of the telecommunication provider’s set price direct debit payment system, the seamless changeover process and the fast, efficient and personalised support. If phones or the Internet stop working, even temporarily, it has a detrimental impact on their workflow and accessibility to clients. So, the fact that they receive personalised service from Beau, their Central Telecoms Area Manager, whenever they need assistance, whether it be installing new handsets for new staff or resolving Internet and phone line issues, is invaluable to the team at Fletcher Pidcock.
“We’re a legal firm and need to produce our work in a timely manner and therefore need access to the Internet every minute of every day. Service and support are always at hand whenever we need anything. It is no stress.” said Jackie.
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