Founded in 1992, Bellarine Hearing is an independent, specialised healthcare service with two clinics in regional Victoria, one in Geelong and the other in Torquay. Their team of five Audiologists look after people’s complete hearing needs, including full diagnostic hearing tests, hearing aid services, tinnitus support and the creation of custom ear plugs for swimmers, musicians and those operating in noisy environments. As a customer-facing service provider, where customers need to make an appointment to come in, either online or by phone, reliable Internet and phone systems are critical to the business.
Bellarine Hearing made the switch to Central Telecoms after finding that support from their previous Telco was lacking and inconsistent. Bellarine Hearing co-owner and Audiologist, Kate Redman says, ‘Any time there was an issue, it took a really long time to be sorted out and there was no consistency. We were talking to a different person all the time.’
The tipping point that prompted them to finally remove their business from that provider was the number of times their phone systems were down and the subsequent loss in revenue this caused. “I weighed up the pros and cons between staying with the old Telco and moving to someone new. Talking to Central Telecoms gave me the confidence to make the switch and manage the change.” said Kate.
Since making the switch, Bellarine Hearing noticed the difference immediately due to the prompt, efficient support, the faster Internet speed and the personalised service offered by Central Telecoms. Kate said she and the team appreciate the fact that when they call Central Telecoms, they have the benefit of speaking to the same person every time and are never kept waiting. Best of all, any issue is resolved quickly.
“I think the value of service is measured on the amount of time we have to spend on the phone. We were spending hours and hours on the phone with our previous supplier and things were seemingly not happening. Central Telecoms answers the phone straight away and our issues are sorted out quickly.”